PRIVACY POLICY

Rentavila Co., Ltd. (hereinafter referred to as ‘the Company’) hereby establishes the following Privacy Policy (hereinafter referred to as ‘this Policy’) regarding the handling of personal information obtained through the official website operated by the Company (hereinafter referred to as ‘this Site’).

■ Article 1 (Scope of Application)
This Policy applies to all personal information obtained by the Company through this Site.
Furthermore, the Company shall bear no responsibility whatsoever for the handling of personal information on external websites linked from this Site.

■ Article 2 (Information Collected)
The Company may collect the following information when you use this Site.
● 1. Information provided directly by you
Name
Address
Telephone number
Email address
Details of your enquiry

Information necessary for accommodation reservations (number of guests, dates of stay, preferred plan, etc.)

● 2. Information Collected Automatically
For analysing usage of this website and improving our services, we may automatically collect the following information:
IP address

Cookie information

Device information, browser information

Log information such as access date/time and pages viewed

Access data via analytics tools such as Google Analytics

● 3. Other Information Collected as Necessary for Business Operations
Information provided during campaigns, events, etc.

Responses to customer surveys, etc.

■ Article 3 (Purpose of Use)
We shall use the personal information collected for the following purposes.
● For service provision
Accommodation reservations, handling enquiries

Contact for service provision and after-sales support

Notification of important announcements to customers

● For service improvement
Analysis of website usage and service enhancement

Planning new services/plans and quality improvement

● For marketing purposes
Distribution of email newsletters, campaign information, and various notifications

Optimisation of advertising delivery (including data such as cookies)

● For legal compliance and preventing issues
Prevention of unauthorised use, strengthening security

Response based on laws and regulations

■ Article 4 (Use of Cookies, etc.)
We use cookies to enhance the convenience of this website and to analyse usage patterns.
Information collected via external tools such as Google Analytics is managed in accordance with the respective providers’ privacy policies.
Users may refuse cookies via their browser settings, though this may result in some site features being unavailable.

■ Article 5 (Provision of Personal Information to Third Parties)
The Company shall not provide personal information to third parties except in the following cases:
Where the individual has given consent

Where required by law

When necessary to protect human life, physical safety, or property, and obtaining the individual’s consent is difficult

When providing information to contractors within the necessary scope (e.g., reservation management systems, email delivery services)
※ In such cases, contractors are obligated to implement appropriate management measures.

■ Article 6 (Security Management of Personal Information)
The Company shall manage acquired personal information appropriately and implement necessary security measures to prevent leakage, loss, falsification, etc.