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For a Comfortable and Enjoyable Stay
These Terms of Use apply to all actions taken by users in connection with the use of the accommodation reservation service operated and managed by the Company on the Internet (hereinafter referred to as the “Accommodation Reservation Service”), which constitutes part of the Company’s membership services. Users shall use the Accommodation Reservation Service only after agreeing to these Terms.
If any notices, cautions, or guidelines are presented by the Company on the Accommodation Reservation Service (hereinafter referred to as “Notices, etc.”), such Notices, etc. shall constitute a part of these Terms.
The Company shall deem that a user has agreed to these Terms upon the user’s use of the Accommodation Reservation Service.
The Accommodation Reservation Service is one of the membership services provided by the Company. Matters not stipulated in these Terms shall be governed by the Membership Service Terms of Use. In the event of any conflict or inconsistency between these Terms and the Membership Service Terms of Use, these Terms shall prevail.
The Accommodation Reservation Service refers to a service that enables users to reserve guest rooms registered in advance by the Company through the Internet.
When a user applies for a reservation for the use of a guest room through the Internet, a reservation number will be issued on the Company’s computer system for such application. At the time the reservation number is displayed on the Accommodation Reservation Service screen, an accommodation contract shall be deemed to have been concluded between the Company and the user. Even if the reservation number is issued but is not displayed on the user’s computer screen due to communication issues, system malfunctions, or other reasons, the accommodation contract shall be deemed to have been concluded if the user is able to confirm the reservation details by using the Company’s “Reservation Inquiry/Change/Cancellation” function.
In the case set forth in the preceding paragraph, the Company shall send a reservation confirmation email stating the reservation number to the email address designated by the user in advance, for the purpose of evidencing the conclusion of the accommodation contract. However, even if the user is unable to receive the reservation confirmation email due to communication issues, incorrect email address information, or other reasons not attributable to the Company, such circumstances shall not affect the validity of the accommodation contract.
When an accommodation contract is concluded between the Company and the user pursuant to this Article, the user shall be deemed to have agreed that obligations such as the payment of cancellation fees separately determined by the Company shall arise.
Users acknowledge that information regarding room availability, accommodation charges, and related matters provided by the Company may differ from information provided through other media. Accommodation charges displayed by the Company include consumption tax; however, service charges and other taxes (such as hot spring tax or hotel tax) may or may not be included.
Users acknowledge that accommodation charges provided by the Company are subject to change. Revised charges shall apply only to users whose accommodation contracts are concluded after such changes, and the charges prior to the change shall apply to users whose accommodation contracts were concluded before the change.
If accommodation charges are revised after the accommodation contract has been concluded and the user subsequently changes the reservation details, the revised accommodation charges shall apply. However, if the change is limited solely to a reduction in the number of nights and/or the number of rooms, the accommodation charges prior to the change shall apply.
When a user wishes to cancel a room reservation, the user shall confirm the reservation details through the Company’s “Reservation Inquiry Screen” and complete the cancellation procedure accordingly. If the user is unable to confirm the reservation details due to reasons such as loss of the reservation number or failure to receive the reservation confirmation email, the user shall request the Company to resend the reservation confirmation email containing the reservation number through the Company’s “Reservation Confirmation Resend Screen” and promptly complete the cancellation procedure after receiving such email. If the resent reservation confirmation email is not received by the user within the period designated by the Company for any reason, the user shall contact the Company through the designated contact point and complete the cancellation procedure. If the user fails to perform these procedures and damage is incurred by the Company as a result, the user shall be liable for such damage.
A reservation cancellation shall be deemed completed at the following times:
When the user cancels the reservation through the Internet: at the time the “Reservation Cancellation Completed” notice is displayed on the Company’s Reservation Inquiry Screen
When the user cancels the reservation by directly contacting the Company: at the time the Company notifies the user that the cancellation has been accepted
When cancellation is made by other methods: at the time the Company provides notice of completion of the cancellation in accordance with the prescribed method
When a user becomes aware that they will be unable to stay on the scheduled accommodation date, the user shall promptly notify the Company and follow the Company’s instructions. If the user is obligated to pay a cancellation fee, the user shall pay the cancellation fee determined by the Company by the designated method and by the designated deadline.
If a user fails to appear on the scheduled accommodation date without any prior notice and does not use the accommodation, the Company shall deem such case as a no-show cancellation and may take necessary measures, including suspension of the user’s use of the Accommodation Reservation Service and legal action. In such case, the user shall be required to pay the cancellation fee determined by the Company by the designated method and by the designated deadline.
When a user wishes to change an established reservation, the user shall directly contact the Company and promptly complete the change procedure.
A reservation change shall be deemed completed at the following times:
When the user changes the reservation by directly contacting the Company: at the time the Company notifies the user that the change has been accepted
When the change is made by other methods: at the time the Company provides confirmation of the reservation change in accordance with the prescribed method
Depending on the date on which the change procedure is carried out, a cancellation fee determined by the Company may apply. In such case, the user shall pay the cancellation fee by the designated method and by the designated deadline.
Even if a user does not request cancellation, if the Company determines that the reservation details violate laws or regulations, or are reasonably deemed inappropriate, the accommodation facility shall have the right to cancel the reservation.
Users shall not reproduce or transmit information obtained through the use of the Accommodation Reservation Service for purposes other than personal use, nor make such information available for use by third parties, without the prior consent of the Company.
When reserving a plan that requires a deposit or advance payment, users shall pay such amount by the deadline designated by the Company. Even if the user fails to pay the deposit or advance payment by the designated deadline, the reservation shall not be automatically canceled.
If the Company sends a request for payment of a deposit or advance payment to the contact information registered by the user via email or other means and payment is not made, or if the Company is unable to contact the user, the user agrees in advance that the Company shall have the right to deem such reservation as a no-show cancellation. However, until the Company notifies the user that the reservation has been canceled, the reservation shall remain valid.
Users shall perform their contractual obligations at their own responsibility and shall direct inquiries or requests regarding accommodation services directly to the Company.
In addition to the preceding provisions, users shall fully understand and comply with any conditions or rules separately established by the Company.
When using the Accommodation Reservation Service, users shall not engage in any of the following acts:
Impersonating a third party and sending or posting information
Using the Accommodation Reservation Service by methods not approved by the Company
Sending or posting harmful computer programs, spam emails, chain letters, or junk mail
Infringing or potentially infringing copyrights or other intellectual property rights of the Company or third parties
Defaming, slandering, or damaging the reputation of the Company or third parties
Disclosing information, documents, or images that are contrary to public order and morals
Registering false or incomplete information regarding the name, address, telephone number, email address, or other personal information of guests or users, regardless of intent
Failing to pay deposits, cancellation fees, or accommodation charges requested by the Company, regardless of the reason
Engaging in violent acts or other nuisance behavior toward the Company or third parties at the Company’s facilities
Making reservations that are deemed impossible to fulfill, such as reserving multiple accommodation facilities for the same dates
Any other acts that violate or may violate laws or regulations
If damage is incurred by the Company or a third party as a result of any act falling under the preceding items, the user shall bear all legal responsibility and shall not cause damage to the Company.
If the Company cancels a room reservation pursuant to Article 6, the user shall pay the cancellation fee to the Company.
If a user has any complaints regarding the accommodation services provided by the Company, the user shall raise such complaints directly with the Company at the time.
If the user is a minor, the reservation shall be made with the consent of a legal guardian. If the user falsely represents that such consent has been obtained or falsely represents that they are of legal age, such acts shall not be subject to cancellation.
If a user violates the obligations set forth in the preceding Article, or if the Company otherwise deems the user’s conduct inappropriate for the operation of the Accommodation Reservation Service, the Company may suspend such conduct, cancel the accommodation contract, suspend the user’s use of the Accommodation Reservation Service, and take other necessary measures, including legal action.
If the Company reasonably suspects that a user has violated the obligations set forth in the preceding Article, or otherwise reasonably determines that such conduct is inappropriate for the operation of the Accommodation Reservation Service, the Company may request the user to confirm details regarding such conduct.
The Company may temporarily suspend the operation of the Accommodation Reservation Service without prior notice to users in any of the following cases:
When conducting maintenance of the Accommodation Reservation Service or changes to its specifications
When natural disasters or other emergencies occur or are likely to occur, making operation of the Accommodation Reservation Service impossible
When the Company determines that temporary suspension is necessary due to unavoidable circumstances related to the operation of the Accommodation Reservation Service
Established and effective as of March 26, 2018
